Abbey has upgraded its online facility for business customers, some of whom have since been locked out of their accounts.
Work was carried out on the website last weekend when the system was brought into line with the one used by personal banking customers.
The transfer took place on Sunday, since when difficulties with re-registering and new security codes have been reported on blogs and by email to the BBC.
According to reports, if the new log-in process is not followed correctly customers have to contact an Abbey’s call centre to request new security information.
Long queues have meant delays in getting through and have exasperated business customers trying to deal with the difficulties of the recession while maximising on trade in the run-up to Christmas.
Abbey has apologised for the inconvenience, explaining that the majority of customers have re-registered successfully for their main accounts but some have been unable to access secondary accounts.
However, bloggers have reported that the problems are widespread.
Last year Abbey’s online system hit the headlines when some people logged on to see details relating to other customers.
Site users were shown their own name but with the account details of an entirely different customer.
At the time, Abbey said the incident represented more of a presentational error than a security risk.
Source : Here
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